The retail sector has seen increasing costs of running retail outlets, including rents, business rates and high labour costs and now energy costs. This has resulted in low profitability caused by high costs, slow growth in sales, squeezed profit margins and heavy price competition.
The ongoing rapid growth of online competition, compounded by the pandemic has also been at the expense of bricks-and-mortar retailers.
35% of UK retail businesses operate with 1 to 9 employees, meaning every one of the Team need the necessary skills and knowledge to deliver customer service as well niche skills like procurement, maintaining a physical and online shop, local store marketing, merchandising and finance management. We can provide you with all the HR and training support to attract, develop and retain a team of customer focussed, skilled employees who can ensure business growth and development in a rapidly changing marketplace.